How To
With your account you can request quotes, follow the stage of your requests, review and respond to the quotations we send you, and message our sales team. Each step is explained below.
Creating an account
- Click the person icon at the top of the page and press the Create an account button on the sign-in page that opens.
- Choose the account type: Individual or Corporate. A corporate account also asks for the company name and a contact person.
- You can leave the billing details empty when opening your account; they must be completed on the My details page before you request a quotation. The fields you fill in are checked for format.
- Your password must be at least 8 characters long and contain at least one letter and one number.
- After you submit the form, we email you a verification link. Clicking it verifies your address. The link is valid for 24 hours.
If you requested quotes earlier with the same email address, those requests are linked to your account once your address is verified.
Signing in and your password
- Open the sign-in page from the person icon, enter your email address and password and press Sign in.
- On your own computer you can tick Remember me (30 days) so that you stay signed in for 30 days. Do not tick it on shared computers.
- If you forgot your password, click Forgot password and enter your email address. The reset link we send is valid for 1 hour.
- After 10 failed attempts in a row your account is locked for 15 minutes for security; you can try again once the time is up.
- When you are done, use Sign out to end your session.
My details
Quotations are prepared with the billing details on the My details page. If they are incomplete, a Complete my details button appears on the quote page and you cannot request a quote until they are complete.
- Change your details and press Save. Changes apply to new requests; earlier requests keep the details given at the time.
- For corporate accounts, Corporate account verified appears on this page once our team has checked your company details. If you change your company details, the verification is removed and the details are checked again.
- In the Change password section, enter your current password and your new password.
- In the Change email section, enter your new address and press Send confirmation link. Your email address changes when you click the link sent to the new address (valid for 24 hours); until then your old address stays in use.
Requesting a quote
- On the product page, choose the size, quantity and unit, then press Add to quote list. For products with size options, choosing a size is required. You can add several products; your list is kept in this browser.
- Open your list with the Request a Quote button at the top of the page. Here you can change quantities or remove products.
- Optionally write Additional details and attach a Technical drawing / photo: PDF, JPG or PNG, up to 3 files of at most 5 MB each.
- Check the billing details the quotation will be prepared with and press Request quote.
Once your request is received, we email you a confirmation and the request appears in My requests.
My requests and stages
The My requests page lists all your requests with their number and current stage. Click a request to see its products, the files you attached, your billing details at the time of the request, the stage history, quotation documents and messages.
| Stage | Meaning |
|---|---|
| Request received | Your request has reached us. |
| Under review | Our sales team is reviewing your request. |
| Quote in preparation | Prices and delivery details are being prepared. |
| Quote sent | The quotation document is ready; you can review it and respond. |
| You accepted the quote / You declined the quote | Your response has been passed to our sales team. |
| Quote being revised | A new quotation with the changes you asked for is being prepared. |
| Order confirmed | Your order is confirmed. |
| Shipped | Your products are on their way. |
| Completed | The request is completed. |
| Cancelled | The request was cancelled. |
You are usually also notified by email when the quotation is sent, the order is confirmed, the products are shipped and when a request is cancelled.
Viewing and responding to a quotation
- In the quotation documents on the request page, use View to open the quotation without leaving the page, or Download to save it to your computer.
- While the request is at the Quote sent stage you can respond: Accept quotation, Request revision or Decline.
- In Note (optional) you can write requests such as a delivery date, quantity or size change.
Messages
- Use the message section at the bottom of the request page to ask our sales team about your request. Write your message and press Send message.
- You can attach PDF, JPG or PNG files: up to 3 files of at most 5 MB each. A message can be up to 5000 characters long.
- Our team's replies appear in the same section.
Requesting a quote again
To request products you asked for before, press Request a quote again on the request page. The products come to the quote page with their sizes and quantities; you can send them as they are or change them first. Products that are no longer sold are not added; a notice on the page tells you about them.
Closing your account and your personal data
If you would like your account closed or your personal data deleted, write to us through the Contact page. Your rights are described in our privacy notice (KVKK).